FAQ'S (Frequently Asked Questions)
If your questions are not answered below please send us an email.
Christmas Gifts & Gift Baskets is dedicated to offering quality products and customer service and encourage you to contact us if you should ever have a question or concern about your order. All emails will be answered promptly.
 

Q. Where are you located?
A. Our company is headquartered in Minnesota. However, we have gift centers distributed across the country. By selecting a gift from the center nearest your recipient, you can save time and money.
OUR GIFTS
Q. How will my gift look when it arrives?
A. The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens their package. All of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes a handwritten enclosure card with your message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.
Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. During the warm summer months, substitutions will be made for meltable chocolates.
Q. What if I receive something that I am not satisfied with?
A. At Christmas Gifts & Gift Baskets, we guarantee you will be satisfied! If you are unhappy with an individual item or other perishable food component, please email us. Sorry, shipping charges are not refundable.
ORDERING
Q. I don't feel comfortable giving my credit card information over the Internet. How can I place an order?
A. The Christmas Gifts & Gift Baskets websites use the latest in security technology to insure your sensitive information is protected.
Q. I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
A. Many of our corporate customers send large orders to multiple addresses, so we have created an Excel spreadsheet template that can be downloaded here. Simply fill out the Excel order form and e-mail it to us. We will call to get your credit card information and verify the order once it is received. For orders with 5 addresses or less, we recommend that you order each gift separately online.
Q. What happens after I place an order?
A. When your order is placed on the web site, you will see a "Order Confirmation" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to www.christmas-gifts-gift-baskets.com and you will receive an email confirmation at the address you provided once your order has been received by us.
Q. What if I do not receive an order confirmation via e-mail?
A. You will receive an order confirmation message via e-mail shortly after we receive your order. If you do not receive this message within two hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us to ensure that your order is being processed. The email will also contain all the required information for a complete order, if you should notice an error (such as a transposed address, misspelling, etc.) please email us and include your order confirmation number, along with your daytime and evening phone numbers, to facilitate the process. We will be happy to change any information as long as your order has not been boxed and shipped.
Q. How do I find out the status of my order?
A. You will receive a shipment confirmation via e-mail normally within one business day of your package shipping. Once you receive this confirmation, you will be able to go to our Order Status link on the homepage, type in your order number and recipient's zip code to obtain your tracking number and link to the carrier's website so that you can see exactly where your package is during transit.
Q. Can I cancel an order?
A. If your order has not already been shipped, we can cancel it. To do so, please contact our customer service department immediately . If your order has already been shipped out for delivery, we will be unable to cancel it.
Q. Why isn't your site working with my browser?
Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. For best results, we recommend using Microsoft Internet Explorer 4.0 or later.
PAYMENT
Q. Which credit cards are accepted?
A. We accept the following credit cards: American Express, Discover, MasterCard, and Visa.
Q. When will my credit card be charged?
A. Since we utilize real-time credit card processing, we will obtain an authorization on your credit card to obligate funds at the time your order is placed. However, your credit card will not actually be charged until the order has shipped.
Q. Why do I get an Address Verification (AVS) error when trying to order using my credit card?
A. Our credit card processor requires us to make sure that the billing address you provide matches the address that your credit card company has on file for the credit card that you are attempting to use. Double-check and be sure that you are using the correct billing address. Corporate cards sometimes get sent directly to the cardholder so their home address may be required. If you have recently moved, your credit card company may not have updated your information yet. If you have moved or continue to get an AVS error, we recommend that you call the toll-free number on the back of your credit card. The credit card issuer should be able to help you with the AVS error.
Q. What was the total charged to my credit card?
A. When you place your order online, you are presented with the price of the merchandise, the shipping charge, Minnesota sales tax (if applicable) and any discounts during checkout. You will only be charged 6.5% sales tax if your order is being delivered to Minnesota. This total charge should also be shown on your confirmation e-mail that you received after placing your order.
Q. Is it safe to use my credit card online?
A. Yes! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom left corner of the window.
Shipping Options
Q. Do you offer same day delivery?
A. No. We do not hand-deliver our gifts so the earliest that your recipient could possibly receive their gift is the following business day (if you utilize the overnight air shipping option before noon EST). We are not a wire service or a franchise and will not refer you to other gift shops or cookie companies because we cannot ensure the quality of the service and products you will receive.
Q. What are the shipping options?
A. You may choose ground shipping which takes 2 to 7 business days depending on destination and gift selection, 2 Business Day air shipping, or overnight air shipping which arrives the next business day.
Q. What is a Business Day?
A. A business day is Monday thru Friday with the exclusion of any holidays. Saturday and Sunday are not business days nor are any National Holidays.
Q. When does my order need to be placed to ship on the same day?
We guarantee that expedited (overnight and 2nd day air) orders placed by 12 p.m. EST will ship the same business day. This gives us enough time to bake and assemble your gift selection prior to our carriers (i.e. UPS) pick-up times. Expedited orders placed after noon EST will ship the next business day. Ground shipments may take 1 to 2 business days to process and then ship. If you are in a hurry and your order must ship or arrive on a specific business day, we recommend that you select an air delivery method.
NOTE: We do not offer same day delivery (only same day shipping).
Q. Do you deliver on Weekends?
A. Unfortunately, we cannot deliver on weekends.
Q. How much will shipping cost?
A. Ground shipping is the most economical way to ship your gift. If you select a cookie bouquet, we recommend that you ship your cookies to arrive at your recipient's address within 3 business days. Since our gift centers are distributed throughout the US, most of the time you will be able to select ground as long as your gift ships from the gift center nearest your recipient. Our gift baskets will normally be shipped via UPS for ground shipments and via Federal for expedited air deliveries. The shipping cost is not included in the bouquet price. Ground shipping prices are calculated PER GIFT and are shown in the following table (continental U.S. only):
Gift Price Shipping Cost (Ground)
Up to $39$8.95
$40 to $49$9.95
$50 to $59$10.95
$60 to $69$11.95
$70 to $79$13.95
$80 to $99$15.95
$100 to $139$17.95
$140 and up$19.95
Overnight and 2nd day air are also available on most of our gifts and will be shown when you hit the "buy" button. During check-out you will be shown the shipping options, charges, and ground transit times associated with the gift you have chosen.
Q. Why is air shipping so expensive?
A. Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. Our gifts are rather large which means the air shipping is much more expensive. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge. We do offer ground shipping on most of our gifts.
Q. When will my recipient receive their gift?
A. Each gift is shipped from several a specific location. At the bottom of each detail page for a gift, it will state where that gift ships from, and provide a link to ground transit times. We will also tell you at the time of checkout where your gift will be shipping from.
For ground shipments, please allow 1-2 business days for order processing. If you select overnight or 2nd day air, the gift will be processed and shipped the same business day, if order is placed by noon EST. Otherwise, it will be shipped the next business day. Note: during our peak December holiday season, there may be up to a one week processing time on some gift items. Please order early. We allow you to specify a delayed delivery date on our checkout order form so you can place orders in advance.
Please note that the UPS ground and delivery times shown on the maps are not guaranteed to residential addresses. 2nd day air shipments are guaranteed to arrive within 2 business days of the ship date. Next day air shipments are guaranteed to arrive the next business day afternoon. Shipments and deliveries can only be made on business days (non-holidays Monday-Friday). When calculating shipping times, do not include the actual ship date, weekend days, or holidays.
Examples:
For a cookie basket shipped from IL to VA (UPS ground map shows 3 business days):
1. If package shipped on Monday, UPS ground should arrive Thursday, 2nd day air on Wednesday, and next day air on Tuesday.
2. If package shipped on Thursday, UPS ground should arrive Tuesday, 2nd day air on Monday, and next day air on Friday.
Q. Can you deliver to a PO Box?
Sorry, Federal Express, and UPS cannot deliver to a PO Box.
Q. What will happen if I give a wrong shipping address for my recipient?
A. PLEASE be certain of your address before ordering! We pass along the FedEx or UPS fee of $10 for the correction, which will appear on your credit card statement as a separate charge. Unfortunately, the bouquet will probably not get to the destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include business name and apartment or suite numbers if applicable.
Q. I want to use 2 Day shipping. Is there a chance it will get there in one day?
A. FedEx can, at its discretion, deliver a day early. Sometimes customers love this and sometimes they hate it. If you want it to arrive precisely on an important date, Birthdays, Valentines, Anniversaries, etc., then be advised that they sometimes arrive early. To be absolutely certain that it won't arrive a day early, you would need to utilize Overnight Air Shipping.
Q. Does Fed Ex require a signature for delivery?
A. Gifts that are sent to businesses require a signature. Gifts being shipped to residential addresses are delivered with no signature required. If no one is home, Fed Ex will leave the package in a safe place at the home. We assume no responsibility for the packages that are left, although problems are almost unheard of. You may direct us to require a signature for residential deliveries or release the requirement for businesses. We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery.
Q. Is shipping safe?
A. Yes, very safe! Our customers rave about the freshness, the quality of packaging and the overall quality of the gifts they receive.
PRIVACY
Q. Will you share my personal information with other companies?
Protecting your privacy is important to us. We hope the following statement will help you understand how Christmas Gifts & Gift Baskets collects, uses and safeguards the personal information you provide to us on our site. When you buy a gift from us, you will have the option to be placed on our mailing list. If you choose to be on our mailing list, we may send you periodic emails detailing special offers. We do not share your personal information with anyone outside the company. If you would like to be removed from our mailing list, simply follow the instructions that are included with each email.
Protecting Information Online
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders.